Today my "shop talk" is a bit embarrassing.
I really struggle making business related phone calls. The main issue is the language barrier. I live in Germany and my business is based out of Germany, however I am not a native German speaker. I have to speak in german when I am making business calls, yikes.
-First of all, it is a struggle to even get myself to make the call. Calls are the one thing I put off as long as possible, when it comes to running my shop.
-During the call, the trick is understanding and not sounding incompetent. I am just a baby business owner and I have only lived in Germany for two years now. Those two things, make it tricky during business calls in German. I start sweating pretty much instantly.
-The final tricky bit is, recalling what we discussed in the conversation, once it is over. While I am speaking to the person, I am so focused on understanding, that there is little that sticks after I hang up the receiver. I have learned now, that I have to take notes during the conversation so that I can recall what was discussed. Otherwise, I have to call back and that is just double hard to do.
In your job what do you put off as long as possible?